Air India announced today that their flights are facing delays following a third-party network outage that disrupted its check-in systems at several airports, including Delhi’s Terminals 2 and 3. The outage lasted over an hour, with residual delays continuing even as operations normalize. Passengers have been advised to check their flight status on the Air India website before heading to the airport and to allow extra travel time.

This incident underscores the critical importance of organizations maintaining complete visibility across their IT and operational ecosystems - including networks, applications, systems, endpoints, and cloud environments - with a platform like NIKSUN. A single undetected disruption in third-party connectivity can cascade into large-scale service interruptions, reputational damage, and financial losses. With today's highly interconnected infrastructures, 100% visibility enables proactive monitoring, rapid detection, and swift remediation of issues before they impact customers or operations. For enterprises like airlines, where uptime directly affects safety, schedules, and customer trust, end-to-end observability is not just an IT best practice - it's a business imperative.